In The New Paper article published on Monday 15 December 2008, Dr Money talked about some myths that banks want to perpetuate (page 32):
MYTH No.1
Banks and brokers are repaying investors for the money they lost
MYTH No.2
Both issuing banks and distributors are to blame for losses
MYTH No.3
Based on the high returns, people should have known they were getting into a high-risk investment
MYTH No.4
Issuing bank don’t gain from investors’ losses
MYTH No.5
Sellers are returning investors’ money
Want to know the real stories behind the myths? Go here:
5 Myths Banks Want You to Believe
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Wednesday, December 17, 2008
Saturday, November 29, 2008
IN MEMORIAM - Ms Lo Hwei Yen
Ms Lo Hwei Yen, just 28-years old was killed in the Mumbai terrorist attacks in the past week.India is not very far away, but it is still a very rude shock when these senseless acts of violence wash up on our shores.
We send our condolences to the families of Ms Lo and her husband Mr Michael Puhaindran.
Thursday, November 27, 2008
Asian pensioners are the latest victims of Lehman’s bankruptcy
This is from the The Economist:
WHEN Hank Paulson, America’s treasury secretary, let Lehman Brothers fail in September, he surely did not consider the damage the investment bank’s collapse would inflict on elderly savers a continent away. In Hong Kong, Singapore and Taiwan, thousands of people have taken to the streets to protest against the implosion of a series of retail securities which resulted from the bankruptcy.
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| The backlash begin |
Banks and regulators were taken off guard and are only now totting up the damage. Singaporean authorities estimate that 11,000 residents held duff securities with a face value in excess of S$530m ($347m). In Hong Kong, 43,700 residents held HK$20.1 billion-worth ($2.6 billion). In Taiwan, 51,000 people had tainted holdings of NT$40 billion ($1.2 billion). Some Taiwanese are expected to stage a mass protest on November 29th.
Although many different securities were affected, they shared a common trait: fiendish complexity. One firm would arrange the structure and handle dividend payments. This was often Lehman, which was why they were commonly called “Lehman minibonds” (even though they were not bonds and were never simply Lehman obligations). Below the arranger were half a dozen or so “reference” banks which held collateralised-debt obligations and sometimes equity, issued by as many as 100-150 institutions.
From 2006 onwards, banks and brokers sold these now troubled securities to individuals desperate to earn more than the 1% or less on guaranteed deposits. Buyers were betting on modest returns, typically 5-6%, low enough perhaps for them not to have been too suspicious about the instruments’ complexity.
Lehman’s bankruptcy filing undermined its ability to pass along dividends even when the underlying structures were sound, which triggered the first defaults. Securities arranged by Merrill Lynch and DBS Bank in Singapore then collapsed because Lehman credit was an ingredient in their composition.
Inevitably, lawsuits will be filed. Because most securities were sold with lengthy prospectuses that made clear the lack of principal protection, the cases are likely to rest on the premise that the investments were unsuitable for the customers, or not understood by the salespeople.
Rather than waiting for messy court battles, Singapore has taken the novel step of asking firms to reimburse “vulnerable customers”, meaning those who are old or illiterate or who lost a lot. Authorities plan to investigate and say they will take into account how generously institutions treat their customers in the aftermath.
Behind the scenes, Singaporean authorities are also attempting to find a way to reconfigure the securities to capture the value of the underlying collateral. This kind of twin-track approach may hold appeal for governments around the region. Wealthy investors across Asia are sitting on vast losses from lots of other odd financial products created during the boom. The authorities would hate them to take to the streets, too.
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Sunday, November 23, 2008
Our Reply to Mr Chua
LETTER TO ST FORUM
We refer to Mr Chua Sheng Yang’s letter on Saturday, “The aim of my letter was not to question the genuine intent of Mr Tan Kin Lian”. Any reasonable person reading his earlier letter would have come away with the impression that that was exactly what he was doing.
But we are not writing to defend Mr Tan as he is well able to do that himself. Rather we take issue with Mr Chua’s claim that there are many people seeking redress when there has been no injustice done in the first place. We would like to ask Mr Chua how familiar he is with the issues of the collapse of the Lehman-related products such as Minibonds and DBS High Notes.
Recently we have carried out a data gathering exercise among High Notes 5 (HN5) investors. Preliminary findings show a consistent pattern of customers being told at the point of sale that HN5 is low risk and safe, something that does not match DBS’ recent public admission that the product has a risk rating of “8 to 9” on a scale of 1 to 10.
Now, Mr Chua could well say that investors may be asserting this only because HN5 has collapsed. But would he also contend that a reasonable retail customer, if given all correct information, would still risk his entire investment in such a risky product in return for a mere 5% in annual interests? And would Town Councils also knowingly invested public funds, especially given that they are not aggressive investors?
To us, there are systemic failures in the product, in the selling process and in the targeting of customers. Therefore it matters not if the investors were professionals, or business people, or in fact, organizations like Town Councils. All of them have been similarly misled into the nature of what they bought because the risks are not commensurate with the returns.
High Notes Investor Group Committee
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We refer to Mr Chua Sheng Yang’s letter on Saturday, “The aim of my letter was not to question the genuine intent of Mr Tan Kin Lian”. Any reasonable person reading his earlier letter would have come away with the impression that that was exactly what he was doing.
But we are not writing to defend Mr Tan as he is well able to do that himself. Rather we take issue with Mr Chua’s claim that there are many people seeking redress when there has been no injustice done in the first place. We would like to ask Mr Chua how familiar he is with the issues of the collapse of the Lehman-related products such as Minibonds and DBS High Notes.
Recently we have carried out a data gathering exercise among High Notes 5 (HN5) investors. Preliminary findings show a consistent pattern of customers being told at the point of sale that HN5 is low risk and safe, something that does not match DBS’ recent public admission that the product has a risk rating of “8 to 9” on a scale of 1 to 10.
Now, Mr Chua could well say that investors may be asserting this only because HN5 has collapsed. But would he also contend that a reasonable retail customer, if given all correct information, would still risk his entire investment in such a risky product in return for a mere 5% in annual interests? And would Town Councils also knowingly invested public funds, especially given that they are not aggressive investors?
To us, there are systemic failures in the product, in the selling process and in the targeting of customers. Therefore it matters not if the investors were professionals, or business people, or in fact, organizations like Town Councils. All of them have been similarly misled into the nature of what they bought because the risks are not commensurate with the returns.
High Notes Investor Group Committee
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Tuesday, November 18, 2008
We Are Not Alone - Town Councils were also "Greedy"
Just like thousands of Singaporean investors who have lost money on failed Lehman-linked structured products, the Holland-Bukit Panjang Town Council may lose its S$8 million investment.
The town council invested 6.7 per cent of its sinking funds available for investment in Lehman Brothers' Minibond Notes, DBS High Notes 5 and Merrill Lynch's Jubilee Series 3 Notes.
Full article here : Two town councils invested S$12m in Lehman-related structured products
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The town council invested 6.7 per cent of its sinking funds available for investment in Lehman Brothers' Minibond Notes, DBS High Notes 5 and Merrill Lynch's Jubilee Series 3 Notes.
Full article here : Two town councils invested S$12m in Lehman-related structured products
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How HN5-like Products are Set Up
Full article : http://www.businessspectator.com.au/bs.nsf/Article/A-tsunami-of-hope-or-terror-LHRJP?OpenDocument&src=spb
Here’s how it works: a bank will set up a shelf company in Cayman Islands or somewhere with $2 of capital and shareholders other than the bank itself. They are usually charities that could use a little cash, and when some nice banker in a suit shows up and offers them money to sign some documents, they do.
That allows the so-called special purpose vehicle (SPV) to have “deniability”, as in “it’s nothing to do with us” – an idea the banks would have picked up from the Godfather movies.
The bank then creates a CDS between itself and the SPV. Usually credit default swaps reference a single third party, but for the purpose of the synthetic CDOs, they reference at least 100 companies.
The CDS contracts between the SPV can be $US500 million to $US1 billion, or sometimes more. They have a variety of twists and turns, but it usually goes something like this: if seven of the 100 reference entities default, the SPV has to pay the bank a third of the money; if eight default, it’s two-thirds; and if nine default, the whole amount is repayable.
For this, the bank agrees to pay the SPV 1 or 2 per cent per annum of the contracted sum.
Finally the SPV is taken along to Moody’s, Standard and Poor’s and Fitch’s and the ratings agencies sprinkle AAA magic dust upon it, and transform it from a pumpkin into a splendid coach.
The bank’s sales people then hit the road to sell this SPV to investors. It’s presented as the bank’s product, and the sales staff pretend that the bank is fully behind it, but of course it’s actually a $2 Cayman Islands company with one or two unknowing charities as shareholders.
It offers a highly-rated, investment-grade, fixed-interest product paying a 1 or 2 per cent premium. Those investors who bother to read the fine print will see that they will lose some or all of their money if seven, eight or nine of a long list of apparently strong global corporations go broke. In 2004-2006 it seemed money for jam. The companies listed would never go broke – it was unthinkable.
Here are some of the companies that are on all of the synthetic CDO reference lists: the three Icelandic banks, Lehman Brothers, Bear Stearns, Freddie Mac, Fannie Mae, American Insurance Group, Ambac, MBIA, Countrywide Financial, Countrywide Home Loans, PMI, General Motors, Ford and a pretty full retinue of US home builders.
In other words, the bankers who created the synthetic CDOs knew exactly what they were doing. These were not simply investment products created out of thin air and designed to give their sales people something from which to earn fees – although they were that too.
They were specifically designed to protect the banks against default by the most leveraged companies in the world. And of course the banks knew better than anyone else who they were.
As one part of the bank was furiously selling loans to these companies, another part was furiously selling insurance contracts against them defaulting, to unsuspecting investors who were actually a bit like “Lloyds Names” – the 1500 or so individuals who back the London reinsurance giant.
Except in this case very few of the “names” knew what they were buying. And nobody has any idea how many were sold, or with what total face value.
It is known that some $2 billion was sold to charities and municipal councils in Australia, but that is just the tip of the iceberg in this country. And Australia, of course, is the tiniest tip of the global iceberg of synthetic CDOs. The total undoubtedly runs into trillions of dollars.
All the banks did it, not just Lehman Brothers which had the largest market share, and many of them seem to have invested in the things as well (a bit like a dog eating its own vomit).
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Here’s how it works: a bank will set up a shelf company in Cayman Islands or somewhere with $2 of capital and shareholders other than the bank itself. They are usually charities that could use a little cash, and when some nice banker in a suit shows up and offers them money to sign some documents, they do.
That allows the so-called special purpose vehicle (SPV) to have “deniability”, as in “it’s nothing to do with us” – an idea the banks would have picked up from the Godfather movies.
The bank then creates a CDS between itself and the SPV. Usually credit default swaps reference a single third party, but for the purpose of the synthetic CDOs, they reference at least 100 companies.
The CDS contracts between the SPV can be $US500 million to $US1 billion, or sometimes more. They have a variety of twists and turns, but it usually goes something like this: if seven of the 100 reference entities default, the SPV has to pay the bank a third of the money; if eight default, it’s two-thirds; and if nine default, the whole amount is repayable.
For this, the bank agrees to pay the SPV 1 or 2 per cent per annum of the contracted sum.
Finally the SPV is taken along to Moody’s, Standard and Poor’s and Fitch’s and the ratings agencies sprinkle AAA magic dust upon it, and transform it from a pumpkin into a splendid coach.
The bank’s sales people then hit the road to sell this SPV to investors. It’s presented as the bank’s product, and the sales staff pretend that the bank is fully behind it, but of course it’s actually a $2 Cayman Islands company with one or two unknowing charities as shareholders.
It offers a highly-rated, investment-grade, fixed-interest product paying a 1 or 2 per cent premium. Those investors who bother to read the fine print will see that they will lose some or all of their money if seven, eight or nine of a long list of apparently strong global corporations go broke. In 2004-2006 it seemed money for jam. The companies listed would never go broke – it was unthinkable.
Here are some of the companies that are on all of the synthetic CDO reference lists: the three Icelandic banks, Lehman Brothers, Bear Stearns, Freddie Mac, Fannie Mae, American Insurance Group, Ambac, MBIA, Countrywide Financial, Countrywide Home Loans, PMI, General Motors, Ford and a pretty full retinue of US home builders.
In other words, the bankers who created the synthetic CDOs knew exactly what they were doing. These were not simply investment products created out of thin air and designed to give their sales people something from which to earn fees – although they were that too.
They were specifically designed to protect the banks against default by the most leveraged companies in the world. And of course the banks knew better than anyone else who they were.
As one part of the bank was furiously selling loans to these companies, another part was furiously selling insurance contracts against them defaulting, to unsuspecting investors who were actually a bit like “Lloyds Names” – the 1500 or so individuals who back the London reinsurance giant.
Except in this case very few of the “names” knew what they were buying. And nobody has any idea how many were sold, or with what total face value.
It is known that some $2 billion was sold to charities and municipal councils in Australia, but that is just the tip of the iceberg in this country. And Australia, of course, is the tiniest tip of the global iceberg of synthetic CDOs. The total undoubtedly runs into trillions of dollars.
All the banks did it, not just Lehman Brothers which had the largest market share, and many of them seem to have invested in the things as well (a bit like a dog eating its own vomit).
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Sunday, November 16, 2008
Hard-earned TRASH for CASH
Click for bigger pix
Karang Guni men assembling the DBS High Notes art installation at Speaker's Corner
A pile of Trash building up
A great pile of worthless DBS High Notes!
When is DBS going to clear up its rubbish?
Mr Tan Kin Lian can't help but marvel at the DBS Trash at his feet
A Japanese video news crew is on hand to capture the fight against DBS - HNIG takes the fight to the international scene!.
Hong Lim Park 15 Nov 2008
Here are the video from the rally.
Part 1: http://www.youtube.com/watch?v=B7QKv797cTY
Part 2: http://www.youtube.com/watch?v=wR9lQG94vi4
Part 3: http://www.youtube.com/watch?v=abNYEQT-y0Y
Part 4: http://www.youtube.com/watch?v=PNagLDPTIsc
Interview with Mr Tan: http://www.youtube.com/watch?v=26GKHmbZCzQ
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Part 1: http://www.youtube.com/watch?v=B7QKv797cTY
Part 2: http://www.youtube.com/watch?v=wR9lQG94vi4
Part 3: http://www.youtube.com/watch?v=abNYEQT-y0Y
Part 4: http://www.youtube.com/watch?v=PNagLDPTIsc
Interview with Mr Tan: http://www.youtube.com/watch?v=26GKHmbZCzQ
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Friday, November 14, 2008
Ready to Hit the High Notes?
If you are, please wrap you vocal chords 'round this little ditty (soon to be Singapore's most-requested and fave hit at karaoke joints on the island):
http://www.youtube.com/watch?v=vrKo5jYYT5I
This was contributed by a blog devotee.
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http://www.youtube.com/watch?v=vrKo5jYYT5I
This was contributed by a blog devotee.
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Why We Need to be at Hong Lim Park
It's coming to five weeks after our first rally at Hong Lim Park. In that time, much has been achieved by us all - we have come together and we are now more organised as a group, and we know better some of the true nature of this perverse product DBS has sold us. Some have gotten a form of redress from DBS; the bank has been forced to make some grudging admissions, and they have relented by holding dialogue sessions with us.
But for the vast majority of us, we are no nearer a resolution. Much has been achieved, but much more needs to be done.
We must see this contest between us and the bank as a marathon race. We must see that it is a not dash of a hundred meters, for we cannot finish a marathon if we try to sustain the speed of a sprint race. So, we must learn to live our everyday lives, do our work, spend time with our families, take care of our minds and bodies, and go on with the framing of our plans even as we tussle with DBS. However painful the loss, despair must not debilitate us, slow our pace, or weaken our resolve.
Some of you will remember the actor Gregory Peck who carried very memorably the role of Atticus Finch in "To Kill a Mockingbird". He quotes Churchill to illustrate the code that Atticus lives by: "Withhold no sacrifice; grudge no toil; seek no sordid gain; fear no foe: all will be well".
We have asked all of you to be truthful in your letters and interviews. We must not claim what has not happened and what was not said. If the bank will not do the right thing, then we must be the ones who will set the example for them. Be truthful, not fearful. Be not afraid for it is not us who have carried out a wrongful deed - it is not us who must fear.
Some of us may weary from the fight when the end is not easily seen. But the end may be around the corner, and we could have stopped just short. Can we later justify our inactions to ourselves or to our families? DBS has said they are responsible to their shareholders for compensations they make, but are our families not our shareholders, and are we not answerable to our own stakeholders?
"All will be well". If each of us just do our little share, pull our small portion of the weight, push back our part of the wall, then together, big as DBS may be, and small as each one of us is, together we can shame even such a behemoth onto a proper and correct path of action. Because, in the end, we know that we are right, and on their side, they will know they have done wrong.
We hope to see you at Hong Lim Park tomorrow at 4.30pm.
.
But for the vast majority of us, we are no nearer a resolution. Much has been achieved, but much more needs to be done.
We must see this contest between us and the bank as a marathon race. We must see that it is a not dash of a hundred meters, for we cannot finish a marathon if we try to sustain the speed of a sprint race. So, we must learn to live our everyday lives, do our work, spend time with our families, take care of our minds and bodies, and go on with the framing of our plans even as we tussle with DBS. However painful the loss, despair must not debilitate us, slow our pace, or weaken our resolve.
Some of you will remember the actor Gregory Peck who carried very memorably the role of Atticus Finch in "To Kill a Mockingbird". He quotes Churchill to illustrate the code that Atticus lives by: "Withhold no sacrifice; grudge no toil; seek no sordid gain; fear no foe: all will be well".
We have asked all of you to be truthful in your letters and interviews. We must not claim what has not happened and what was not said. If the bank will not do the right thing, then we must be the ones who will set the example for them. Be truthful, not fearful. Be not afraid for it is not us who have carried out a wrongful deed - it is not us who must fear.
Some of us may weary from the fight when the end is not easily seen. But the end may be around the corner, and we could have stopped just short. Can we later justify our inactions to ourselves or to our families? DBS has said they are responsible to their shareholders for compensations they make, but are our families not our shareholders, and are we not answerable to our own stakeholders?
"All will be well". If each of us just do our little share, pull our small portion of the weight, push back our part of the wall, then together, big as DBS may be, and small as each one of us is, together we can shame even such a behemoth onto a proper and correct path of action. Because, in the end, we know that we are right, and on their side, they will know they have done wrong.
We hope to see you at Hong Lim Park tomorrow at 4.30pm.
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Wednesday, November 12, 2008
An Open Letter to Mr Koh Boon Hwee (Chairman, DBS)
This is a contribution from betsybug:
Dear Mr Koh
I refer to your recent interview with the Straits Times published in that paper on 12 Nov 2008.
"I believe that we will do things differently"
DBS will earn the thanks of your future customers, at least those intrepid ones who dare risk their funds in releasing them into the tender care of your bank.
But this is small comfort to the affected High Notes customers who have been forced to literally pay the price of DBS's lackadaisical ways of selling products in the recent past. We are the ones to whom the bank has pushed the burden of proof of its own misdeeds.
You want now to build a better structure to protect the bank from future accusations of mis-selling and misrepresentations. That is good. But DBS should never have betrayed the trust of its customers who looked to it for a safe haven for their money in the first place. That would have been better.
So the question to DBS is: you made a mistake; people have complained; you have now learned a painful lesson; but why are those who brought this lesson to you the ones to pay the entire price?
"The financial landscape has changed"
Of course it has. But the mark of a person or an organisation is not evidenced by what happens in the better times, but by what happens in the dark ones as well. By all its recent actions, DBS has proved itself to be a fair weather friend, ready with false assurances and a glib tongue, and take our money on a sunny day, but run to the shelter of legal clauses when the storm breaks.
The issue with High Notes is not that Lehman Bros. has collapsed; rather it is about what customers have been told by your representatives when they were selling these products. So, even if it was just one week after the sale, and Lehman is still the darling of Wall Street, we will still have a problem with the unrevealed risks that were never properly explained. Lehman is only the instrument with which this can of worms was opened to public view, and the sight we gained of the product and the inner workings of DBS is not a credit to your bank.
The question to DBS is: when will DBS finally take responsibility for its actions instead of sweeping it under the convenient Lehman rug?
"preface every investment...with a summary sheet"
May we hope that the future summary sheet includes all the facts pertinent to making an informed decision, and not just the positive points as we have seen in various "fact sheets" DBS has put out on High Notes to bait the unsuspecting customer?
I'd like to ask: when will DBS learn from the medical profession, and that is, in treating the financial health of its customers as of the utmost importance, and to give proper advice so that its customers have all relevant information, and not look on customers as just a contributor to the quarterly reporting?
"OCBC and UOB sold preferential shares to investors"
Really, making this argument must surely be beneath DBS. Unlike those preferential shares, DBS's High Notes 5 is now worthless (at least according to DBS). Unlike High Notes whose complexity is beyond even the Relationship Managers to comprehend, those shares are easily understood financial instruments. And unlike High Notes, those preferential shares were not misrepresented.
If High Notes customers had DBS preferential shares instead, we would like to assure you that we will not hold DBS responsible for any losses. But we hadn't, and therefore we will.
A question: will DBS never own up that it has simply sold High Notes to the wrong set of people, never mind who has read what, what is written where, and who has told whom what and when?
"We don't like the fact that people have lost money"
Guess what? We don't either. Especially when the basis of calculating that loss to be a complete one is based on a choice of formulae that needs to be questioned. And questioned closely.
"I'm extremely proud of the people in DBS"
These are fighting words and they will probably cheer the collective hearts of your shareholders in a gloomy time, but do not be surprised that they bring little comfort to your customers, especially those ones to whom you have sold those unfortunate High Notes, and the 900 employees you will be retrenching.
Nowhere in the interview do we read of your sympathy for your High Notes customers, many of whom have been with you for twenty, thirty years, and who because they never thought the "national bank" would play them false, put money in on the strength of that relationship.
Question: can this be any firm foundation to rebuild people's trust in DBS as you say you want to do?
"I can tell you they've taken some abuse"
This is unfortunate. I recall that Mr Rajan Raju appealed for civility during the dialogue sessions. But please understand that when people put money that they have spent long years accumulating, when those funds are their plans for their children, their dreams for their own futures, when those savings may be someone's hopes for a better life, and when they take that money and entrust them to your bank on some given understanding that it will be safe, and when that trust is proved misplaced, and that understanding is turned upon its very head, then please forgive them for being just a little upset.
People in Singapore are very tolerant by nature and are slow to to be riled. But, sir, DBS has played fast and loose with people's lives and they are the ones who have taken much abuse. Do you wonder then at their reactions?
"Many questions are sent heaven-wards, but no answers have yet descended"
.
Dear Mr Koh
I refer to your recent interview with the Straits Times published in that paper on 12 Nov 2008.
"I believe that we will do things differently"
DBS will earn the thanks of your future customers, at least those intrepid ones who dare risk their funds in releasing them into the tender care of your bank.
But this is small comfort to the affected High Notes customers who have been forced to literally pay the price of DBS's lackadaisical ways of selling products in the recent past. We are the ones to whom the bank has pushed the burden of proof of its own misdeeds.
You want now to build a better structure to protect the bank from future accusations of mis-selling and misrepresentations. That is good. But DBS should never have betrayed the trust of its customers who looked to it for a safe haven for their money in the first place. That would have been better.
So the question to DBS is: you made a mistake; people have complained; you have now learned a painful lesson; but why are those who brought this lesson to you the ones to pay the entire price?
"The financial landscape has changed"
Of course it has. But the mark of a person or an organisation is not evidenced by what happens in the better times, but by what happens in the dark ones as well. By all its recent actions, DBS has proved itself to be a fair weather friend, ready with false assurances and a glib tongue, and take our money on a sunny day, but run to the shelter of legal clauses when the storm breaks.
The issue with High Notes is not that Lehman Bros. has collapsed; rather it is about what customers have been told by your representatives when they were selling these products. So, even if it was just one week after the sale, and Lehman is still the darling of Wall Street, we will still have a problem with the unrevealed risks that were never properly explained. Lehman is only the instrument with which this can of worms was opened to public view, and the sight we gained of the product and the inner workings of DBS is not a credit to your bank.
The question to DBS is: when will DBS finally take responsibility for its actions instead of sweeping it under the convenient Lehman rug?
"preface every investment...with a summary sheet"
May we hope that the future summary sheet includes all the facts pertinent to making an informed decision, and not just the positive points as we have seen in various "fact sheets" DBS has put out on High Notes to bait the unsuspecting customer?
I'd like to ask: when will DBS learn from the medical profession, and that is, in treating the financial health of its customers as of the utmost importance, and to give proper advice so that its customers have all relevant information, and not look on customers as just a contributor to the quarterly reporting?
"OCBC and UOB sold preferential shares to investors"
Really, making this argument must surely be beneath DBS. Unlike those preferential shares, DBS's High Notes 5 is now worthless (at least according to DBS). Unlike High Notes whose complexity is beyond even the Relationship Managers to comprehend, those shares are easily understood financial instruments. And unlike High Notes, those preferential shares were not misrepresented.
If High Notes customers had DBS preferential shares instead, we would like to assure you that we will not hold DBS responsible for any losses. But we hadn't, and therefore we will.
A question: will DBS never own up that it has simply sold High Notes to the wrong set of people, never mind who has read what, what is written where, and who has told whom what and when?
"We don't like the fact that people have lost money"
Guess what? We don't either. Especially when the basis of calculating that loss to be a complete one is based on a choice of formulae that needs to be questioned. And questioned closely.
"I'm extremely proud of the people in DBS"
These are fighting words and they will probably cheer the collective hearts of your shareholders in a gloomy time, but do not be surprised that they bring little comfort to your customers, especially those ones to whom you have sold those unfortunate High Notes, and the 900 employees you will be retrenching.
Nowhere in the interview do we read of your sympathy for your High Notes customers, many of whom have been with you for twenty, thirty years, and who because they never thought the "national bank" would play them false, put money in on the strength of that relationship.
Question: can this be any firm foundation to rebuild people's trust in DBS as you say you want to do?
"I can tell you they've taken some abuse"
This is unfortunate. I recall that Mr Rajan Raju appealed for civility during the dialogue sessions. But please understand that when people put money that they have spent long years accumulating, when those funds are their plans for their children, their dreams for their own futures, when those savings may be someone's hopes for a better life, and when they take that money and entrust them to your bank on some given understanding that it will be safe, and when that trust is proved misplaced, and that understanding is turned upon its very head, then please forgive them for being just a little upset.
People in Singapore are very tolerant by nature and are slow to to be riled. But, sir, DBS has played fast and loose with people's lives and they are the ones who have taken much abuse. Do you wonder then at their reactions?
"Many questions are sent heaven-wards, but no answers have yet descended"
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Tuesday, November 11, 2008
Straight Answers to Your Questions by HNIG
We have created a two page leaflet on the sorry saga of DBS High Notes 5 product. It contains useful information on the sale of such toxic Lehman-linked structured deposit financial products.
If you have read it and found the information beneficial, you may like to send it on to your family and friends. Hopefully in the future, we can all avoid the pitfalls of such flawed products and selling methods.
The leaflet can be downloaded here -->
HNIG - Straight Answers to Your Questions
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If you have read it and found the information beneficial, you may like to send it on to your family and friends. Hopefully in the future, we can all avoid the pitfalls of such flawed products and selling methods.
The leaflet can be downloaded here -->
HNIG - Straight Answers to Your Questions
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Saturday, November 8, 2008
Dr Money Looks at HN2
From:
http://www.askdrmoney.com/Analysis_Structured_Bank_Products.htm
Distributors: DBS, POSB
http://www.askdrmoney.com/
Distributors: DBS, POSB
Name of Product: "DBS High Notes 2"
Ad Description: Picture of a lady looking lovingly at a string of pearls
Type of Product: Structured Product
The Bold Claim: "A potential return of 21.5 per cent over 5 years."
The Facts: (i) Return for years 1 to 5 are 3.5 % + 3.5 % + 3.5 % + 5 % + 5 % = 21.5 %. These are the maximum yearly returns.
(ii) The ad does not tell the minimum returns and, as with all structured products, the prospectus does not give enough information to know which is more likely -- the min or max return. Bank sales staff often imply that the maximum return is more likely. In fact, there is no way to know this.
(iii) As with all structured products, the maximum return is limited. The cap is 14 per cent over 3.5 years, which comes to 4 per cent per year. The ad and sales staff give the impression that you are fortunate if you receive this early payout. In fact, the opposite is true. You will receive an early payout only if the fund does exceptionally well. If that happens, the issuer will buy you out, thereby limiting your gain. The remainder of the extraordinary gain (often the bulk of it) goes to the issuer.
(iv) As with all structured products, the return is linked to products and events which are nearly impossible to forecast. In this case, "The performance of DBS High Notes 2 is linked to a basket of 8 international and regional banks, each with a minimum rating of A- by Standard and Poors".
.
Friday, November 7, 2008
How Minibonds (or High Notes) Work
or How You Have Been Conned
Someone offered this post:
Someone offered this post:
The following is an article I received about the expanation of the machnics of Minibonds. If you read the Minibonds as HN2, the issuer Lehman Brothers as DBS, the 6 reference banks as 8 reference banks in HN2, the Minibonds Ltd as Constellation Investment Ltd in HN2, the 150 entities with 11 defaults as 100 entities with 5 dafaults in HN2, you will get the picture of HN2 is created and worked.
After reading, you will know how we are deceived. As 9 37AM said, "the intention to mislead starts from the design of the product".
Here is the article:
MINIBOND SAGA In BETTER EXPLAINED FORM.....
The name "Minibonds" itself is a misleading word for investors. Whatever money you have invested in this "Minibonds" are not invested in bonds of the six reference banks or bonds issued by Lehman Brothers. This is how it works. Lehman Brothers may or may not buy any bonds from the six reference banks but it is just using these banks as "reference entities", some sort as a "bet" with Minibonds holders. There are basically 5 entities involved in the Minibonds arrangement.
1)First of all, its Lehman Brothers as the credit risk swap partner.
ï¼’）Secondly, Lehman Brothers has created an empty shell company Minibond Ltd which will issue the Minibonds to investors.
３）Third, the investors.
ï¼”）Forth, the money taken from investors will be invested in a basket of AA financial products from 150 companies which includes CDOs which is basically collateral debts obligations, some of them are related to SubPrime debts.
5) The reference banks which has nothing to do with investors' investment other than being a betting reference: i.e. if any one of them failed, it would be a credit event that make investors lose money to Lehman Brothers.
For simplicity to understand the whole arrangement, just take it that Lehman Brothers has bought some bonds from these six reference entities (banks) and it needs somebody to insure its risk of exposure to these banks. It did not insure its risks from insurance companies like AIG but instead, via this Minibonds arrangement, bought insurance from investors like you.
Through the Credit Risk Swap, you as an investor has agreed to sell insurance to Lehman Brothers with regards to the reference entities. In order to become an insurance agents of Lehman Brothers, you will need to come up with money as collateral. This money is collected from you via the financial institutions that you bought the Minibonds and given to Minibond Ltd to invest in a basket of CDOs issued by 150 companies.
Whatever returns from these CDOs issued by these 150 companies (variable returns) are given to Lehman Brothers. In return, Lehman Brothers will give Minibonds Ltd a FIXED premium (most probably higher than 5.1%) and Minibonds Ltd will give investors 5.1% returns for their investment. Now, the variable returns from the Collateral Assets may be higher or lower than 5.1% but investors will only get back 5.1%. It means that Lehman Brothers will take the risk of variable returns from these Collateral Assets in return for your risk taking on the reference entities. This complete the Credit Risks Swap, swapping your risks of variable returns for a fixed returns, while you in return, insured Lehman Brothers for their risk exposure to the Six reference entities.
The problem is that Minibonds Ltd, under the control of Lehman Brothers, may choose to invest in a higher risk instruments or CDOs because it would be very profitable if the returns from these investment is higher than 5.1% that Lehman Brothers promised you. Especially so, when they do not need to bear the risks of defaults these CDOs or any of the assets in the basket of Collateral Assets. The returns from these Collateral Assets, they take but you bear the risks of defaults from these assets. Under the contract, once a CREDIT EVENT happens, the whole arrangement will be liquidated. The Credit Event involves:
1) If any one of the reference banks failed, it is considered as a Credit Event and the investors will have to pay Lehman Brothers for the insurance it bought via the Credit Risks Swap. Meaning, investors will lose all money invested.
2) If more than 11 companies of the 150 companies listed in the Collateral Assets failed, or a certain percentage of the CDOs or credit-linked derivatives held as Collateral Assets go into default, the
whole Minibonds will be liquidated and any loss from these defaults will be born by investors (not Lehman Brothers).
But the definition of Credit Event does not includes the failing of Lehman Brothers as the Credit Risks Swap partner. Thus, at this moment, investors do no face immediate liquidation of the Minibonds and suffer immediate losses. However, investors RISK losing a lot of money due to the fact that the value of the basket of CDOs and other credit-linked derivatives held as Collateral Assets has devalued tremendously due to the present financial crisis. The likelihood of a credit event triggered by the failing of a substantial number of companies within the list of 150 is very high at this moment.
Furthermore, as Lehman Brothers has gone into bankruptcy, it will no longer give you the 5.1% as it promised and in this financial crisis, the variable returns from the basket of CDOs and credit-linked derivatives would be nearly zero as most of them are linked to SubPrime products.
1) What was sold to the unsuspecting and gullible investors ? Is it a Credit Default Swap( CDS ). What is a CDS ?
Credit Default Swap, also commonly known as Credit Risk Swap, is a mechanism whereby two parties "exchange risk". In this case of Minibonds, it is totally an UNFAIR swapping. The "RISK" Minibonds Investors swapped with Lehman Brothers is the VARIABLE RETURNS from the basket of Collateral Assets they implicitly invested via Minibonds Ltd controlled by Lehman Brothers. However, the risk of the failing of the whole basket of Collateral Assets are not insured by Lehman Brothers. Thus, Lehman Brothers will not compensate investors if they lose money due to defaults of the CDOs and
credit-linked assets held in the basket of collateral assets!
This is where the tricky part is. Lehman Brothers could use Minibonds Ltd to invest in many HIGH RISK financial derivatives to get very high variable returns and it will benefit from these returns while only giving back a fixed 5.1% to investors. But if these HIGH RISK derivatives failed, investors will have to bear the brunt. On the other hand, Lehman Brothers has used the Six Reference banks as a risk bet to Minibonds investors. It seems to me that using such reference entities of "Low Risk" nature as Credit Default Risk exchange is MISLEADING as it creates an impression of "LOW RISKS" while in fact, the amount of RISK investors born is very much higher as they are responsible for the risk of the Collateral Assets!
2) What is the purpose of REFERENCE ENTITIES ( REs ) ?
The REs are prominently displayed in the brochure and fooled us into thinking we are investing in their bonds. As explained, the Reference Entities are just a reference of "Risk" that Lehman Brothers is swapping with you. Your money invested did not invest in these banks but rather in a list of 150 companies' credit-linked derivatives which may be of HIGH RISKS nature. The main Risk that investors is taking lies in the basket of Collateral Assets.
3) The money collected from investors, what did they do with it.
The money collected from investors are invested in a basket of HIGH RISK derivatives issued by 150 companies. High risk derivatives may give high VARIABLE returns but the returns from these High Risk derivatives was swapped by the arrangement of CREDIT DEFAULT SWAP, to Lehman Brothers. That means that investors are bearing the HIGH RISKS of this basket of derivatives (not bonds, but CDOs and credit-linked derivatives) but Lehman Brothers has taken all the returns from these derivatives and in return, only promised to give you a FIXED return of 5.1%!
4) The REs have not defaulted,but the value of our investments have plumetted to almost zero. What is the rationale behind this incomprehensible senario?
Although the REs have not defaulted but the basket of HIGH RISK derivatives that your money actually invested in as a basket of Collateral Assets has actually diminished due to the financial crisis that we are facing. Although you as investors have not enjoyed the high returns from these high risk derivatives (which you have swap and given to Lehman Brothers for 5.1% return) but you bear the risks of defaults or devaluation from these financial derivative instruments.
5) Did the distributor :- a) misrepresented this product ; b) concealed the material fact ?
a) From the many descriptions given by investors with regards to the information they received from sales representatives, it is a CLEAR MIS-INFORMATION and MIS-REPRESENTATION of this product. The RISK you faced is not LOW as the failure of any one of the six reference entities. You, as an investor, also face risk of defaults or devaluation of the basket of HIGH RISK financial derivatives issued by the 150 companies and yet, you did not enjoy FULLY the potential high returns from these instruments but taking the risk of these instruments!
Basically it means that, somebody used your money to invest in HIGH RISKS products and keep all the potential HIGH RETURNS from your investment but in return, they only give you back a FIXED 5.1% and you bear all the risks of defaults and devaluation of these products. I believe if this is represented properly to you, many investors would not be investing in this product. I mean, who wants to bear all the HIGH RISK while taking back only a FIXED 5.1%?
b) I am not in the position to say whether "they knew but did not tell you" or they conceal any material facts because I am not vested and would not know whether those front line sales representatives actually know what they are selling in the very first place. I believe not many people really understand this Lehman Brothers Minibonds when it was first sold. If those financial elites at MAS actually study the whole structure carefully, they would realize that this Minibonds is DETRIMENTAL to consumers' interests and it is a totally UNFAIR Credit Default Risk Swap as Lehman Brothers controlled the Swap Party Minibond Ltd.
---End of the article.
Wednesday, November 5, 2008
Complaint about the DBS Rejection Letters
tkh said...
I have made a complaint thru the phone (62255577) and email
(consumers@mas.gov.sg) to MAS regarding the outright std rejection letters from DBS. I hope those of you who have recd the rejection letter will do same.
Monday, November 3, 2008
More videos of 1 Nov Rally
SC Chan has posted links to more videos:
Part 1: Video clip 1
Part 2: Video clip 2
Part 1 (Mandarin): Mandarin 1
Part 2 (Mandarin): Mandarin 2
From Zhi Yuan:
Mr Goh Meng Seng's speech has been uploaded already.
You can watch the video here: Clip
.
Part 1: Video clip 1
Part 2: Video clip 2
Part 1 (Mandarin): Mandarin 1
Part 2 (Mandarin): Mandarin 2
From Zhi Yuan:
Mr Goh Meng Seng's speech has been uploaded already.
You can watch the video here: Clip
.
Sunday, November 2, 2008
Info on the 1st Nov 2008 Rally
Post submitted to HNIG:
Hi all,
The field report and videos of Mr Tan Kin Lian's speech today have been uploaded to youtube.
Please forward the links to your mailing list:
“I think from what I hear, many investors going to complain to the financial institutions and many cases come back and the financial institutions say ‘no case’. If it is going to be like that, then I think we better spend $120 to file a statutory declaration.”
“Some of you go to my blog, you can also get a complaint form from my blog, can download and print out yourself.”
“I also suggest all the groups depending which financial institutions you buy from sign a lettter asking the financial institutions top management for a meeting.”
Watch the video of Mr Tan Kin Lian's speech here:
Part 1: Video clip (Part 1)
Part 2: Video clip (Part 2)
Pls forward the URLs to everybody you know.
.
Hi all,
The field report and videos of Mr Tan Kin Lian's speech today have been uploaded to youtube.
Please forward the links to your mailing list:
“I think from what I hear, many investors going to complain to the financial institutions and many cases come back and the financial institutions say ‘no case’. If it is going to be like that, then I think we better spend $120 to file a statutory declaration.”
“Some of you go to my blog, you can also get a complaint form from my blog, can download and print out yourself.”
“I also suggest all the groups depending which financial institutions you buy from sign a lettter asking the financial institutions top management for a meeting.”
Watch the video of Mr Tan Kin Lian's speech here:
Part 1: Video clip (Part 1)
Part 2: Video clip (Part 2)
Pls forward the URLs to everybody you know.
.
Saturday, November 1, 2008
Meeting TODAY at Hong Lim Park
SPEAKER'S CORNER
Saturday 1 November 2008
Time: 5 - 7 pm
Nearest MRT station: Clarke Quay (NE Line)
Agenda:
1. Update on Petition #4
2. Help to complete complaint form
3. Dialogue with senior management of distributor
4. Collective legal action (as a last resort)
5. Meeting of investors (according to distributor)
6. Translation into Mandarin
Ask your friends and family to attend. Let us aim for a large gathering!
.
Saturday 1 November 2008
Time: 5 - 7 pm
Nearest MRT station: Clarke Quay (NE Line)
Agenda:
1. Update on Petition #4
2. Help to complete complaint form
3. Dialogue with senior management of distributor
4. Collective legal action (as a last resort)
5. Meeting of investors (according to distributor)
6. Translation into Mandarin
Ask your friends and family to attend. Let us aim for a large gathering!
.
HN5 Investors Get Letters
A lot of High Notes 5 investors have been getting a one page letter from DBS informing them that their cases have been reviewed and no compensation is forthcoming.
We want to hear from you on this:
- Have you gotten a similar letter
- What do you think?
- What will you do next?
Email or post here!
.
We want to hear from you on this:
- Have you gotten a similar letter
- What do you think?
- What will you do next?
Email or post here!
.
HN2 Session - From the Floor
Hi again,
I attended HN2 1130am dialogue today. Sad to see many who has been banking with DBS for ages and places full trust with our National Bank (DBS) is missold a product that is misrepresented as Low Risk.
Nothing new from Rajan who sounded like a broken record repeating that DBS will "DO THE RIGHT THING"!!
From the floor, there are several points which I thought worth top mention:
1: HN2 has a second basket of 100 companies of which none of us are make aware of until only recently
2: a proposal for DBS to redeem HN2 and refund investors & DBS can collect the "coupons" rec' no response from Rajan
3: a possible fraud?? This guy from the floor make mention & even suggested that the previous CEO (no name mention) may be the mastermind of the whole fiasco. Who own/crafted this HN2 & HN5. Where are these people now. Is it possible that they are foreign cronies of then CEO? It is piublic knowledge that DBS pays big fat salary to departing CEO who created this shit. Unfortunately, the new CEO have to clean up this shit & carry the burden to satisfy HK investors first.
I hv now rec' DBS letter on HN5 about the Zero value. For me, I will first go thru the recommended pocess of interview scheduled on about Nov 17. I hv yet to file the official template complaint letter to DBS. I welcome additional points for a unfied and strong case!
Tks & Regards
Lim
.
I attended HN2 1130am dialogue today. Sad to see many who has been banking with DBS for ages and places full trust with our National Bank (DBS) is missold a product that is misrepresented as Low Risk.
Nothing new from Rajan who sounded like a broken record repeating that DBS will "DO THE RIGHT THING"!!
From the floor, there are several points which I thought worth top mention:
1: HN2 has a second basket of 100 companies of which none of us are make aware of until only recently
2: a proposal for DBS to redeem HN2 and refund investors & DBS can collect the "coupons" rec' no response from Rajan
3: a possible fraud?? This guy from the floor make mention & even suggested that the previous CEO (no name mention) may be the mastermind of the whole fiasco. Who own/crafted this HN2 & HN5. Where are these people now. Is it possible that they are foreign cronies of then CEO? It is piublic knowledge that DBS pays big fat salary to departing CEO who created this shit. Unfortunately, the new CEO have to clean up this shit & carry the burden to satisfy HK investors first.
I hv now rec' DBS letter on HN5 about the Zero value. For me, I will first go thru the recommended pocess of interview scheduled on about Nov 17. I hv yet to file the official template complaint letter to DBS. I welcome additional points for a unfied and strong case!
Tks & Regards
Lim
.
Friday, October 31, 2008
More feedback from HN2 Session
Hi,
I attended today Fri 31 Oct 11:30am session public forum for Highnote 2 investors. Just to give a quick summary of the main points.
From the many people who spoke it was clear that most if not all the investors are not aware at point of purchase that HN2 carries a CDO risk of 5 credit events out of a basket of 100 companies. In fact this was only made known to investors recently after 3 credit events had occurred. Most were sold on the basis it is a low risk product “designed for defensive investors”.
On the basis that the HN2 was mis-represented to investors as a low risk product but is now known to be extremely high risk which is not what the investors intended to invest in, the group wanted DBS to do the right thing by executing an early redemption and return all investors their capital invested, forgoing any interest. DBS did not give a response.
That Raju guy tried to defend their position by explaining that for an investor with many different types of investments, HN2 would fit in as a “defensive” play. What crap. Someone pointed out that DBS has changed their wordings subsequently in phrases such as “designed for defensive investors”.. So it is highly suspect that DBS realised it mis-sold it as low risk product and is now trying to cover their tracks.
DBS continually stress that investors fill in the form to describe the circumstances under which they were sold the product and they will look into each individual case, which will take about 4 weeks.
The strategy of DBS seems to be (a) divide and conquer, look at the merit of each case individually (b) non committal, not answering the important questions (c) delay tactic, maybe hoping that another credit event will take place and they can then return nothing to investors.
Towards the end the group requested (demanded?) that DBS come back with a policy statement as a whole, not to give separate answer to individual investors. The group requested that DBS get everyone back in a next meeting and to be chaired by people who can make decisions.
I wrote this based on what I can remember. Those who were present please add if anything left out, or amend if anything incorrect.
Also, would be glad to hear what happened in the other public forum sessions.
Rgds,
Alex
.
I attended today Fri 31 Oct 11:30am session public forum for Highnote 2 investors. Just to give a quick summary of the main points.
From the many people who spoke it was clear that most if not all the investors are not aware at point of purchase that HN2 carries a CDO risk of 5 credit events out of a basket of 100 companies. In fact this was only made known to investors recently after 3 credit events had occurred. Most were sold on the basis it is a low risk product “designed for defensive investors”.
On the basis that the HN2 was mis-represented to investors as a low risk product but is now known to be extremely high risk which is not what the investors intended to invest in, the group wanted DBS to do the right thing by executing an early redemption and return all investors their capital invested, forgoing any interest. DBS did not give a response.
That Raju guy tried to defend their position by explaining that for an investor with many different types of investments, HN2 would fit in as a “defensive” play. What crap. Someone pointed out that DBS has changed their wordings subsequently in phrases such as “designed for defensive investors”.. So it is highly suspect that DBS realised it mis-sold it as low risk product and is now trying to cover their tracks.
DBS continually stress that investors fill in the form to describe the circumstances under which they were sold the product and they will look into each individual case, which will take about 4 weeks.
The strategy of DBS seems to be (a) divide and conquer, look at the merit of each case individually (b) non committal, not answering the important questions (c) delay tactic, maybe hoping that another credit event will take place and they can then return nothing to investors.
Towards the end the group requested (demanded?) that DBS come back with a policy statement as a whole, not to give separate answer to individual investors. The group requested that DBS get everyone back in a next meeting and to be chaired by people who can make decisions.
I wrote this based on what I can remember. Those who were present please add if anything left out, or amend if anything incorrect.
Also, would be glad to hear what happened in the other public forum sessions.
Rgds,
Alex
.
HNIG Press Release 31st Oct 2008
High Notes Investors Group
Press Release
_______________________________
31st October 2008
1. On Thursday 30th October 2008, in response to a petition by the High Notes Investor Group (HNIG), DBS met up with approximately 400 investors of their DBS High Notes 5 (HN5) product in two separate sessions. Session 1 started at 2.00pm and Session 2 was at 5.00pm.
2. Both sessions were originally scheduled to last one hour, but eventually ran for more than two and a half hours each time.
3. Many attendees urged DBS to treat all investorsas a group rather than go through a case-by-case process on the subject of compensation.
4. To buttress the above argument, the HNIG revealed at the forum that they had requested an industry insider who has experience structuring such products to go through the HN5 pricing statement. After a six-hour preliminary analysis of both the document as well as the real-life experiences of investors, it would seem that in HN5, there appears to be SYSTEMIC Failure on three fronts:
a) Failure in the PRODUCT
i) Product was arranged, issued and sold by DBS
ii) Product was leveraged on Credit Default Swaps
iii) Product was secured on CDOs
b) Failure in the SALES PROCESS
i) Product was sold through a large sales force who were inadequately trained, and
ii) Relationship managers who were and are still not familiar with HN5 and customer’s suitability
c) Failure in CUSTOMER TARGETING
i) HN5 was sold to inappropriate customers
ii) HN5 was targeted at customers with little or no knowledge of financial concepts like CDS, CDOs, and Leverage
Because of the failures in the product itself, we are asking DBS to undertake compensation in a blanket or collective manner, and not on a case-by-case basis.
5. DBS was also questioned on the issue of RISK MANAGEMENT – there appears to have been serious lapses in this area that has resulted in a detrimental impact on the customers of HN5.
6. In response to questioning, Mr Rajan Raju, Head of Consumer Banking admitted that the HN5 is “NOT a low risk product”. Further, in response to a pointed question on the actual risks inherent in HN5, Ms Frances Chan, Senior Vice-President revealed that, on a scale of 1 to 10, the HN5 product was a “8 to 9”. We feel that a risk factor as high as this is in no way commensurate with the relatively low returns from HN5 and a locked-in period of 5.5 years. This bolsters our argument of the presence of a Systemic Failure in HN5.
Other Highlights
7. One attendee questioned the rationale for GIC to pump billions of dollars of government reserves into UBS and Citigroup to bail out foreigners while a government-linked bank like DBS is being parsimonious in compensating its customers in a cut-and-dried case of mis-selling and misrepresentation.
8. Many attendees highlighted their long-standing relationships with POSB/DBS, some stretching over a period of more than 30 years. They expressed a deeply felt sense of betrayal by DBS which they said violated their trust in the bank. Many also spoke of their past willingness to buy products from DBS because they saw it as “the national bank” they could have complete trust in.
9. There were detailed questioning on DBS’s ability and competence in giving timely advice on the status of HN5. Attendees referred specifically to a letter dated 31 March 2008 which had actually advised DBS customers to hold HN5 to maturity.
10. At least one attendee made the point that the overall mishandling by DBS of its affected customers will result in an eventual pulling-out of funds from DBS to its competitor banks, with a concomitant negative impact on its share price. The latter had already fallen drastically in recent weeks, a phenomenon which most analysts attributed partly to the fallout from its High Notes 5 debacle.
11. The immediate post-forum reaction of most attendees is that the Thursday sessions have not moved the complaint nor the compensation processes forward in any significant manner. In comments to HNIG, many people expressed the doubt that if DBS had sold HN5 in an irresponsible manner to make money, how seriously could they be taken when they are now in a damage control mode. The basis for such comments arises from bruising encounters customers have had with DBS’s Investor Care personnel in interview sessions where sometimes three to four staffers question a lone customer.
Others felt that DBS in referring Relationship Managers to the Monetary Authority of Singapore (MAS) is missing an important point - in the words of one DBS customer, “If the RM doesn’t know what he is doing, if he is set impossible targets, and if he is rewarded based on commissions, whose fault is it? DBS must teach RMs first”.
12. HNIG is a group of DBS High Notes (HN) investors that has been formed to communicate with DBS and undertake relevant collective actions where and when necessary.
13. HNIG currently has about 300 investors in our contact list and these consist of investors of various HNs. More joined during the dialogue sessions yesterday. HNIG handed out leaflets to request HN investors to turn up at 4.30pm on Saturday 1 November 2008 at Hong Lim Park (Clarke Quay MRT station).
14. For any clarifications, please contact dbs.hns@gmail.com. Our blog can be found at http://dbshns.blogspot.com.
================ E N D ====================
.
Press Release
_______________________________
31st October 2008
1. On Thursday 30th October 2008, in response to a petition by the High Notes Investor Group (HNIG), DBS met up with approximately 400 investors of their DBS High Notes 5 (HN5) product in two separate sessions. Session 1 started at 2.00pm and Session 2 was at 5.00pm.
2. Both sessions were originally scheduled to last one hour, but eventually ran for more than two and a half hours each time.
3. Many attendees urged DBS to treat all investorsas a group rather than go through a case-by-case process on the subject of compensation.
4. To buttress the above argument, the HNIG revealed at the forum that they had requested an industry insider who has experience structuring such products to go through the HN5 pricing statement. After a six-hour preliminary analysis of both the document as well as the real-life experiences of investors, it would seem that in HN5, there appears to be SYSTEMIC Failure on three fronts:
a) Failure in the PRODUCT
i) Product was arranged, issued and sold by DBS
ii) Product was leveraged on Credit Default Swaps
iii) Product was secured on CDOs
b) Failure in the SALES PROCESS
i) Product was sold through a large sales force who were inadequately trained, and
ii) Relationship managers who were and are still not familiar with HN5 and customer’s suitability
c) Failure in CUSTOMER TARGETING
i) HN5 was sold to inappropriate customers
ii) HN5 was targeted at customers with little or no knowledge of financial concepts like CDS, CDOs, and Leverage
Because of the failures in the product itself, we are asking DBS to undertake compensation in a blanket or collective manner, and not on a case-by-case basis.
5. DBS was also questioned on the issue of RISK MANAGEMENT – there appears to have been serious lapses in this area that has resulted in a detrimental impact on the customers of HN5.
6. In response to questioning, Mr Rajan Raju, Head of Consumer Banking admitted that the HN5 is “NOT a low risk product”. Further, in response to a pointed question on the actual risks inherent in HN5, Ms Frances Chan, Senior Vice-President revealed that, on a scale of 1 to 10, the HN5 product was a “8 to 9”. We feel that a risk factor as high as this is in no way commensurate with the relatively low returns from HN5 and a locked-in period of 5.5 years. This bolsters our argument of the presence of a Systemic Failure in HN5.
Other Highlights
7. One attendee questioned the rationale for GIC to pump billions of dollars of government reserves into UBS and Citigroup to bail out foreigners while a government-linked bank like DBS is being parsimonious in compensating its customers in a cut-and-dried case of mis-selling and misrepresentation.
8. Many attendees highlighted their long-standing relationships with POSB/DBS, some stretching over a period of more than 30 years. They expressed a deeply felt sense of betrayal by DBS which they said violated their trust in the bank. Many also spoke of their past willingness to buy products from DBS because they saw it as “the national bank” they could have complete trust in.
9. There were detailed questioning on DBS’s ability and competence in giving timely advice on the status of HN5. Attendees referred specifically to a letter dated 31 March 2008 which had actually advised DBS customers to hold HN5 to maturity.
10. At least one attendee made the point that the overall mishandling by DBS of its affected customers will result in an eventual pulling-out of funds from DBS to its competitor banks, with a concomitant negative impact on its share price. The latter had already fallen drastically in recent weeks, a phenomenon which most analysts attributed partly to the fallout from its High Notes 5 debacle.
11. The immediate post-forum reaction of most attendees is that the Thursday sessions have not moved the complaint nor the compensation processes forward in any significant manner. In comments to HNIG, many people expressed the doubt that if DBS had sold HN5 in an irresponsible manner to make money, how seriously could they be taken when they are now in a damage control mode. The basis for such comments arises from bruising encounters customers have had with DBS’s Investor Care personnel in interview sessions where sometimes three to four staffers question a lone customer.
Others felt that DBS in referring Relationship Managers to the Monetary Authority of Singapore (MAS) is missing an important point - in the words of one DBS customer, “If the RM doesn’t know what he is doing, if he is set impossible targets, and if he is rewarded based on commissions, whose fault is it? DBS must teach RMs first”.
12. HNIG is a group of DBS High Notes (HN) investors that has been formed to communicate with DBS and undertake relevant collective actions where and when necessary.
13. HNIG currently has about 300 investors in our contact list and these consist of investors of various HNs. More joined during the dialogue sessions yesterday. HNIG handed out leaflets to request HN investors to turn up at 4.30pm on Saturday 1 November 2008 at Hong Lim Park (Clarke Quay MRT station).
14. For any clarifications, please contact dbs.hns@gmail.com. Our blog can be found at http://dbshns.blogspot.com.
================ E N D ====================
.
Hong Kong watchdog may sue banks over Lehman minibond sales
From Channelnewsasia:
HONG KONG - Hong Kong's Consumer Council said Friday it was considering suing banks which allegedly mis-sold minibonds backed by failed US investment bank Lehman Brothers as risk-free investments.
The 50 cases the council was considering backing mostly concerned vulnerable elderly people who said their banks had not fully explained to them the risks involved when selling them the minibonds, a spokeswoman for the council said.
The complainants in the cases, which involved 14 banks, had invested between 100,000 and two million Hong Kong dollars in the controversial financial products.
Full article: Hong Kong watchdog may sue banks over Lehman minibond sales
.
HONG KONG - Hong Kong's Consumer Council said Friday it was considering suing banks which allegedly mis-sold minibonds backed by failed US investment bank Lehman Brothers as risk-free investments.
The 50 cases the council was considering backing mostly concerned vulnerable elderly people who said their banks had not fully explained to them the risks involved when selling them the minibonds, a spokeswoman for the council said.
The complainants in the cases, which involved 14 banks, had invested between 100,000 and two million Hong Kong dollars in the controversial financial products.
Full article: Hong Kong watchdog may sue banks over Lehman minibond sales
.
Feedback from the HN2 Dialogue Session
This is hot-from-the-oven feedback from the HN2 Dialogue session on Friday 31st Oct 2008, which was emailed to us:
Hi All,
I am HN2 investors and had attended the HN2 dialogue this morning. A lot of investors brought out their cases of how they were misled by the RM and bought the product. The DBS VP gave the standard answers in different forms by asking the individuals to sending in complaint and they will investigate case by case. Cases with evidence will be compensated with different amount. Obviously this is "divide and conquer". Everyone complaint about their RM. Nobody complainted about DBS, the creator of the product. As a whole, this dialogue is just a SHOW put up by DBS. I think the VP is very happy that the focus is on the RMs and not DBS. I am very angry and disappointed.
I have brought out the question of whether it is a leverage product and whether it is a suitable product for general public. But no answer from him.
I feel that not many of the investors have realized that this is the DBS fault of creating such a toxic product and well packet it and sell to us who do not have much knowledge in the finance derivative. (In fact even the university lecturer in Business got trapped.) It is regardless of whether you are educated or not, above age 62 or not, speaking only Chinese or not!
I have a suggestion here that shall we revealed to the public via media WHAT HN5 AND HN2 ARE. Show them what the banker had analyzed and showed to us during our Monday Meeting, both in the technical and layman terms. Only in this way that can make everyone understand how toxic the products are. Only in this way that can tell those people who are un-empathized, “don't know head and tail” and obviously not directly involved to shut their mouths.
We must not only be united within us, we must reveal everything to all Singaporeans and get all Singaporeans who have conscience to be united and don't get bullied by such an entrusted business giant.
.
Hi All,
I am HN2 investors and had attended the HN2 dialogue this morning. A lot of investors brought out their cases of how they were misled by the RM and bought the product. The DBS VP gave the standard answers in different forms by asking the individuals to sending in complaint and they will investigate case by case. Cases with evidence will be compensated with different amount. Obviously this is "divide and conquer". Everyone complaint about their RM. Nobody complainted about DBS, the creator of the product. As a whole, this dialogue is just a SHOW put up by DBS. I think the VP is very happy that the focus is on the RMs and not DBS. I am very angry and disappointed.
I have brought out the question of whether it is a leverage product and whether it is a suitable product for general public. But no answer from him.
I feel that not many of the investors have realized that this is the DBS fault of creating such a toxic product and well packet it and sell to us who do not have much knowledge in the finance derivative. (In fact even the university lecturer in Business got trapped.) It is regardless of whether you are educated or not, above age 62 or not, speaking only Chinese or not!
I have a suggestion here that shall we revealed to the public via media WHAT HN5 AND HN2 ARE. Show them what the banker had analyzed and showed to us during our Monday Meeting, both in the technical and layman terms. Only in this way that can make everyone understand how toxic the products are. Only in this way that can tell those people who are un-empathized, “don't know head and tail” and obviously not directly involved to shut their mouths.
We must not only be united within us, we must reveal everything to all Singaporeans and get all Singaporeans who have conscience to be united and don't get bullied by such an entrusted business giant.
.
DBS Dialogue Forum - Aftermath Feedback
Posted by an investor:
I learnt a lot from the dialog session: there were so much risks attached to High Notes 5, some that I only heard and understand today.
As mentioned by Mr. Rajan today, if he were to put High Notes 5 risk on a scale of 1 to 10, then it is least 8.
I am also glad that I attended, because I learned that many people has the same perception over High Notes 5 as what I had - a safe bond funds of 8 highly rated entities.
I also learned that there are many people who are more knowledgeable and more experienced than me who fell into the same hole, unaware like me.
Having said that, I hope that the petition to MAS to handle complaint on collective basis get through - as I checked it is still short of 20+ signatures. If you are HN investors, and have not signed it please do so!
Petition #4 - Review Complaint Handling Process
.
I learnt a lot from the dialog session: there were so much risks attached to High Notes 5, some that I only heard and understand today.
As mentioned by Mr. Rajan today, if he were to put High Notes 5 risk on a scale of 1 to 10, then it is least 8.
I am also glad that I attended, because I learned that many people has the same perception over High Notes 5 as what I had - a safe bond funds of 8 highly rated entities.
I also learned that there are many people who are more knowledgeable and more experienced than me who fell into the same hole, unaware like me.
Having said that, I hope that the petition to MAS to handle complaint on collective basis get through - as I checked it is still short of 20+ signatures. If you are HN investors, and have not signed it please do so!
Petition #4 - Review Complaint Handling Process
.
Thursday, October 30, 2008
So, what did you think about the DBS Forum you have attended?
There are 2 sessions arranged by DBS for Thurs 30th Oct 2008 at Suntec:
2.00pm
5.00pm
There are also sessions for HN2 on Friday 31st Oct 2008, and another HN5 session on Tuesday 4th Nov 2008
What is your impression about the session you attended? Write to us with your feedback at dbs.hns@gmail.com. We would love to hear what you think.
.
2.00pm
5.00pm
There are also sessions for HN2 on Friday 31st Oct 2008, and another HN5 session on Tuesday 4th Nov 2008
What is your impression about the session you attended? Write to us with your feedback at dbs.hns@gmail.com. We would love to hear what you think.
.
Why Structured Products are Harmful to Retail Investors
Some of you are not even aware that the DBS High Notes you were sold by your RMs is a Structured Product. To you, you have invested wisely and conservatively in a safe and low-risk product. Most likely this was because this sort of investment product has a bad name, as far as retail investors are concerned, and would a salesperson tell you they want your money to buy a lemon (or would that be a Lehman)?
Here is a succinct post about why Structured Products are really bad for your financial health:
Tuesday, October 28, 2008
Nature and risk of the structured product
Hi Mr. Tan,
You said, on many occasions, that the investors have been mis-informed about the "nature and risk" of the structured product. Can you explain what you mean and what actually happened?
REPLY
If you invest in a bond of a company, you stand the risk of losing your investment if this company goes bankrupt. To reduce this risk, you can spread your investment over 6 bonds. If any one company goes bankrupt, you only lose 1/6 of your investment. This is called diversification and is a sound investment strategy.
If you invest in a structured product with 6 "first to default" swaps, you stand to lose all of your capital if any one of these 6 swaps failed. You stand the chance of losing your capital 6 times. Instead of reducing your risk to 1/6, you are multiplying your risk 6 times. It is highly risky. It is madness.
Many people were misled into thinking that they are reducing their risk by diversifying their investment into 6 entities. The actual situation is that they are increasing their risk 6 fold by the "first to default" swaps on these 6 entities.
This actual "nature and risk" of the structured product has not been properly explained in the prospectus and in the explanation given by the sales representative.
Posted in:
Tan Kin Lian: Nature and risk of the structured product
.
Here is a succinct post about why Structured Products are really bad for your financial health:
Tuesday, October 28, 2008
Nature and risk of the structured product
Hi Mr. Tan,
You said, on many occasions, that the investors have been mis-informed about the "nature and risk" of the structured product. Can you explain what you mean and what actually happened?
REPLY
If you invest in a bond of a company, you stand the risk of losing your investment if this company goes bankrupt. To reduce this risk, you can spread your investment over 6 bonds. If any one company goes bankrupt, you only lose 1/6 of your investment. This is called diversification and is a sound investment strategy.
If you invest in a structured product with 6 "first to default" swaps, you stand to lose all of your capital if any one of these 6 swaps failed. You stand the chance of losing your capital 6 times. Instead of reducing your risk to 1/6, you are multiplying your risk 6 times. It is highly risky. It is madness.
Many people were misled into thinking that they are reducing their risk by diversifying their investment into 6 entities. The actual situation is that they are increasing their risk 6 fold by the "first to default" swaps on these 6 entities.
This actual "nature and risk" of the structured product has not been properly explained in the prospectus and in the explanation given by the sales representative.
Posted in:
Tan Kin Lian: Nature and risk of the structured product
.
Wednesday, October 29, 2008
Where to send your complaints
We have gotten quite a lot of emails that runs similar to this post:
"I am an investor of DBS High Notes. I have already wrote a formal complain letter about the mis-selling. However, I do not know where to send this letter to. Must be it a hardcopy letter or an email will suffice? What is the address? Awaiting for your enlightenment. Many thanks!!"
You can send your complaints to:
DBS Bank
6 Shenton Way
DBS Building Tower One
Singapore 068809
and copied to:
Monetary Authority of Singapore
10 Shenton Way MAS Building
Singapore 079117
We advise that your letter to DBS should be sent via Registered Post.
.
"I am an investor of DBS High Notes. I have already wrote a formal complain letter about the mis-selling. However, I do not know where to send this letter to. Must be it a hardcopy letter or an email will suffice? What is the address? Awaiting for your enlightenment. Many thanks!!"
You can send your complaints to:
DBS Bank
6 Shenton Way
DBS Building Tower One
Singapore 068809
and copied to:
Monetary Authority of Singapore
10 Shenton Way MAS Building
Singapore 079117
We advise that your letter to DBS should be sent via Registered Post.
.
Tuesday, October 28, 2008
Hidden Risks in Prospectus
Read:
Diary of A Singaporean Mind: Why all DBS HN5 investors should be fully compensated!
Lucky Tan looks at Dr Money's analysis of HN5 published in the New Paper on Mon 27th Oct 2008.
"A product with such a high risk sold marketed to risk adverse investors as a low risk product must have been wildly profitable for DBS. How much did DBS take in through markups in initial pricing, early surrender charges, market making margins, initial commissions and management fees? These are important questions to ask because it will tell us if DBS passed on a disproportionate amount of risks to customers in exchange for high profit margins."
.
Diary of A Singaporean Mind: Why all DBS HN5 investors should be fully compensated!
Lucky Tan looks at Dr Money's analysis of HN5 published in the New Paper on Mon 27th Oct 2008.
"A product with such a high risk sold marketed to risk adverse investors as a low risk product must have been wildly profitable for DBS. How much did DBS take in through markups in initial pricing, early surrender charges, market making margins, initial commissions and management fees? These are important questions to ask because it will tell us if DBS passed on a disproportionate amount of risks to customers in exchange for high profit margins."
.
HNIG holds a Closed-door Forum
As reported in Channelnewsasia:
DBS High Notes 5 Series investors form committee to seek compensation
By Liang Kai Xin/Margaret Perry, Channel NewsAsia | Posted: 27 October 2008 2153 hrs
SINGAPORE: Some 250 DBS investors who lost money in the bank's High Notes Five Series minibonds held a closed-door meeting on Monday afternoon.
Their aim is to discuss how to ask for compensation from the bank in a more organised way.
The investors formed a 17-member committee, ahead of their scheduled meeting with DBS on Thursday.
A spokesperson for the group said she welcomed Prime Minister Lee Hsien Loong's comments on Sunday about banks needing to engage customers on the matter.
- CNA/yt
.
DBS High Notes 5 Series investors form committee to seek compensation
By Liang Kai Xin/Margaret Perry, Channel NewsAsia | Posted: 27 October 2008 2153 hrs
SINGAPORE: Some 250 DBS investors who lost money in the bank's High Notes Five Series minibonds held a closed-door meeting on Monday afternoon.
Their aim is to discuss how to ask for compensation from the bank in a more organised way.
The investors formed a 17-member committee, ahead of their scheduled meeting with DBS on Thursday.
A spokesperson for the group said she welcomed Prime Minister Lee Hsien Loong's comments on Sunday about banks needing to engage customers on the matter.
- CNA/yt
.
Monday, October 27, 2008
Only a thorough investigation by MAS will reveal the Worms!
A comment posted on the HNIG blog:
LuckySingaporean said...
LuckySingaporean said...
Hi. I'm Lucky Tan.
I run the blog : singaporemind.blogspot.com
It is good you guys get together to solve your problems collectively.
The DBSHN has an "incredible structure". My gut feel is that the product yield far higher margins/returns that what was passed on to investors. Only the internal computation in DBS can tell you how much the bank knew about the risk in this product reflected in the real returns.
That is why my opinion is that it is better for MAS to do direct investigation so that all these facts can come out. What did the bank know about underlying risk when they sold these products?
I believe for the minibond holders at least everything will be thoroughly investigated on the HK side and what ever resolution will filter through.
Sunday, October 26, 2008
BBC Radio Documentary:
FAILURE or FRAUD
Have a listen to this BBC World Service radio documentary:
http://downloads.bbc.co.uk/podcasts/worldservice/docarchive/docarchive_20081024-1000d.mp3
It looks at how banks like Merrill Lynch, Lehman Bros and Barclays set out deliberately to defraud their customers of millions of dollars. The documentary raises the issue of how these banks successfully moved whole chunks of non-performing (or toxic) investments off their portfolios, and repackaged them for sale to unsuspecting customers (thereby avoiding losses in their books, and at the same time, generating profits from the sales).
We ask: DID THIS ALSO HAPPEN IN SINGAPORE?
.
http://downloads.bbc.co.uk/podcasts/worldservice/docarchive/docarchive_20081024-1000d.mp3
It looks at how banks like Merrill Lynch, Lehman Bros and Barclays set out deliberately to defraud their customers of millions of dollars. The documentary raises the issue of how these banks successfully moved whole chunks of non-performing (or toxic) investments off their portfolios, and repackaged them for sale to unsuspecting customers (thereby avoiding losses in their books, and at the same time, generating profits from the sales).
We ask: DID THIS ALSO HAPPEN IN SINGAPORE?
.
High Notes Investors Group (HNIG)
Press Release
_______________________________
23 October 2008
1. We are a group of DBS High Notes (HN) investors that has been formed to communicate with DBS and undertake relevant collective actions against the bank where and when necessary.
2. On Wednesday 22nd October 2008, we have submitted a petition letter to DBS urging them to convene a meeting with our group of HN investors. At the time of the submission, three of our representatives also met with Mr Rajan Raju the Head of DBS’s Consumer Banking Group. Our group wants DBS to:
a) Provide all HNs investors with a detailed statement of account for each series of the High Notes
b) To hold a meeting of the investors to give an explanation on the performance of each series of the High Notes and to allow us ask questions and seek clarification. The group also requested the presence of the 2 independent consultants.
Mr Rajan welcomed the move, and he said DBS would quickly look at fulfilling the request.
3. With regards to the DBS offer of $80m to be made to some HN5 investors, we feel there is too little information released to judge if the offer is fair. However, we would like to put these questions and comments to DBS:
a) What percentage of the $80m is earmarked for Hong Kong investors?
b) When will DBS make similar offers to the investors outside of the 'vulnerable' group?
c) How will DBS handle the cases of investors who have funds in other High Notes series?
d) DBS should resolve all HN cases expeditiously
4. Our group currently has 230 investors in our contact list and this consists of investors of various HNs and representing close to $15 million.
5. For any clarifications, please contact dbs.hns@gmail.com.
================== E N D ==============
.
Press Release
_______________________________
23 October 2008
1. We are a group of DBS High Notes (HN) investors that has been formed to communicate with DBS and undertake relevant collective actions against the bank where and when necessary.
2. On Wednesday 22nd October 2008, we have submitted a petition letter to DBS urging them to convene a meeting with our group of HN investors. At the time of the submission, three of our representatives also met with Mr Rajan Raju the Head of DBS’s Consumer Banking Group. Our group wants DBS to:
a) Provide all HNs investors with a detailed statement of account for each series of the High Notes
b) To hold a meeting of the investors to give an explanation on the performance of each series of the High Notes and to allow us ask questions and seek clarification. The group also requested the presence of the 2 independent consultants.
Mr Rajan welcomed the move, and he said DBS would quickly look at fulfilling the request.
3. With regards to the DBS offer of $80m to be made to some HN5 investors, we feel there is too little information released to judge if the offer is fair. However, we would like to put these questions and comments to DBS:
a) What percentage of the $80m is earmarked for Hong Kong investors?
b) When will DBS make similar offers to the investors outside of the 'vulnerable' group?
c) How will DBS handle the cases of investors who have funds in other High Notes series?
d) DBS should resolve all HN cases expeditiously
4. Our group currently has 230 investors in our contact list and this consists of investors of various HNs and representing close to $15 million.
5. For any clarifications, please contact dbs.hns@gmail.com.
================== E N D ==============
.
Saturday, October 25, 2008
Join Our Group. Fight for Your Money!
We are a group of bank customers who have put money in the DBS High Notes 5 and 2, and have been affected seriously by the bankruptcy of Lehman Brothers. We have also members who have invested in other products in the same series.
We have come together to seek a solution to remedy the current situation we are facing. Most, if not all, of us are faced with the loss of all of our hard earned money. As of now, we have have over 300 members. We hope that you can join our group so as to take remedial action collectively.
To join us, you can email us with your name, contact details (mobile no. and email), and the product you have invested in. At a suitable time, we will need to verify these details with you in person. Rest assured that all information provided will be treated with the strictest confidence.
We may contact you and arrange for you to meet up with other investors and with the committee. If you would like to join our group, you can also email us at: dbs.hns@gmail.com. Thank you so much for your cooperation.
We sincerely hope we can collectively urge DBS to provide us all with the fair and proper compensation due to us.
We have come together to seek a solution to remedy the current situation we are facing. Most, if not all, of us are faced with the loss of all of our hard earned money. As of now, we have have over 300 members. We hope that you can join our group so as to take remedial action collectively.
To join us, you can email us with your name, contact details (mobile no. and email), and the product you have invested in. At a suitable time, we will need to verify these details with you in person. Rest assured that all information provided will be treated with the strictest confidence.
We may contact you and arrange for you to meet up with other investors and with the committee. If you would like to join our group, you can also email us at: dbs.hns@gmail.com. Thank you so much for your cooperation.
We sincerely hope we can collectively urge DBS to provide us all with the fair and proper compensation due to us.
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